Responsible Gaming
Gaming Should Be Entertainment
At Fire at the Mount, we believe online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Gambling carries risk, and it's important to play within your means and stay in control.
Please gamble responsibly and only spend what you can afford to lose.
Age Verification
Online gambling in New Zealand is available to persons aged 18 years and over. By accessing our site, you confirm that you meet this age requirement and are not excluded from gambling by any applicable New Zealand law.
If you are under 18, please do not use this website.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in your gambling behaviour?
- Chasing losses by gambling more to recover money you've lost
- Spending more time or money gambling than intended
- Gambling with money needed for essentials (rent, bills, food)
- Hiding your gambling from friends or family
- Feeling anxious, irritable, or restless when not gambling
- Using gambling to escape problems or relieve stress
- Borrowing money to gamble
- Neglecting work, school, or relationships due to gambling
- Failed attempts to cut back or stop gambling
- Lying about the amount of time or money spent gambling
If you've ticked any of these boxes, help is available.
Self-Help Tools
We provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Set a maximum amount you're willing to lose
- Reality Checks: Receive reminders during your gaming session about how long you've been playing
- Time-Out: Take a break from your account for a period you choose
- Self-Exclusion: Exclude yourself from your account for a longer period if you need a break
Contact our support team to set these limits or access these tools.
Support Organizations
If you're struggling with problem gambling, support is available. Please reach out to one of these trusted organisations:
New Zealand
- Gambling Helpline (NZ): 0800 654 655 – Free, confidential, 24/7 support
- Problem Gambling Foundation: www.pgf.nz – Counselling and support services
- Gamblers Anonymous: www.gamblersanonymous.org.nz – Peer support meetings
International Resources
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK Self-Exclusion): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
If You Need Help
If you think you may have a problem with gambling, please don't hesitate to seek help. It's free, confidential, and support is available right now.
Call the Gambling Helpline (NZ): 0800 654 655 – Available 24 hours, 7 days a week.
You can also speak to our customer support team about setting limits on your account or self-excluding.
Our Commitment
Fire at the Mount is committed to promoting responsible gambling. We support all measures to help players stay in control and prevent problem gambling. We comply with all New Zealand gambling regulations and licence requirements.